CASE STUDY

BUILDING A HIGHLY VISIBLE CONTINGENT WORKFORCE PROGRAMME IN RETAIL

A large children’s specialty retailer relied on outsourced management and a Vendor Management System to oversee its extensive contingent workforce. However, they were dissatisfied with the service the company was receiving, outdated technology, inability to fill positions, and lack of visibility into their contingent workers, workflow, and budget. Seeking a more attentive partner that could deliver high-quality service and fill roles, the company chose Atrium as its Master Vendor.

THE CHALLENGE

MASTER VENDOR AND VMS

A large specialty retailer of children’s apparel and accessories relied on outsourced management and a Vendor Management System to oversee its large contingent workforce.
However, they were not satisfied with the service the company was receiving, outdated technology, inability to fill positions, and lack of visibility into their contingent workers, workflow, and budget. The company wanted a more attentive partner who could provide high-quality service and fill the roles in a visible way.

THE SOLUTION

Atrium started working with the retailer as a sub-vendor in 2018. However, when the need arose for a new partner who could offer white-glove service, Atrium was quickly selected as their Master Vendor. Throughout the collaboration, Atrium effectively managed and processed payroll for all temporary positions in various corporate departments, including design, finance, IT, reception, administration, HR, and merchandising.

Within 45 to 60 days, Atrium was able to efficiently set up the Master Vendor Programme (MVP) and tackle the workforce management issues that the company was previously facing.

To address these obstacles, the Atrium team assigned multiple members on-site and implemented the following strategies:
  • Established a comprehensive onboarding and offboarding process
  • Produced informative one-page guides for both Hiring Managers and Associates
  • Provided a weekly invoice for all services rendered
  • Created a customised weekly report for finance, which included headcount, invoicing, and hours worked
  • Developed interactive requisition and extension forms for payroll, as well as one for temporary labour

In 2019, the company acquired another retail chain, which added complexity to Atrium’s operations and opened up more high-level temporary designer positions. Atrium closely collaborated with the client’s team to arrange international travel for these contract workers. Through an effective partnership with HR & Finance, Atrium successfully implemented a detailed travel process that considered hours worked, pay rates, timesheets, overtime, and expenses.

Case Study: Highly
Visible Programme in Retail

Company Size: 201 – 500

Industry: Retail

Service(s) Offered: Master Vendor Programme

THE RESULTS

0 %
Fulfillment Rate

The relationship between the company and Atrium continues to flourish and is expanding into Direct Hire solutions. The highly visible process developed by Atrium has resulted in a 100% fill rate, with 164 temporary placements made, 24 of which have converted to permanent hires.
Atrium’s exceptional time-to-fill and high level of satisfaction among Hiring Managers have surpassed all SLAs, with a particular emphasis on candidate quality.

MASTER VENDOR SOLUTIONS FROM ATRIUM

As evidenced in this case study, Atrium’s Master Vendor programmes are designed to streamline contingent workforce management, eliminate complexities, and boost efficiency.
We deliver centralised, consistent processes while empowering suppliers with the necessary insights to create successful matches. By adopting a concierge approach and fully comprehending your company’s workflows, we ensure that managers and suppliers enjoy a smooth and hassle-free experience. With Atrium, you can bring together all your temporary labour under one supplier and system, giving you the power to act strategically.

Atrium has proven to be a trusted and adaptable partner. Thanks to their customised approach, our temp worker management has been transformed and tailored to our unique needs. They never hesitate to tackle any challenge we throw their way, and I am thrilled with the responsive service we receive. It’s been a game changer.
– Director of Talent Acquisition
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*The information provided in this case study does not, and is not intended to, constitute legal advice; instead, all information, content, and materials available here are for general information purposes only.